Today: nothing to refund
GOODLOAD does not charge for the app today. We do not take any payment inside the app or on the website, so there is nothing to cancel or refund.
Online services (when fees apply)
For online services — where our team helps you with an application — the fee will always be shown to you before any work begins, in two separate lines: the government fee and our service fee. You pay only after you agree.
- Government fee is paid to the government office on your behalf. Once paid, GOODLOAD cannot refund it; any refund of it depends on that office’s rules.
- Our service fee is refunded in full if you cancel before we start work on your application.
- Once your application has been submitted to the government office, the service fee is not refundable, because the work has been done — even if the office rejects or delays the application.
- If we could not complete the work because of our own mistake, we will refund our service fee in full.
Paid features in future
If we introduce a paid plan, its price, billing period and cancellation terms will be shown before you pay. You will be able to cancel at any time, and it will not renew without your consent.
How to ask for a refund or cancel
- Email goodloadaps@gmail.com from the email linked to your account.
- Mention your GOODLOAD ID, mobile number, the application or payment it is about, and the reason.
- We will reply within 2 working days.
Approved refunds are sent back to the original payment method within 7 working days of approval. Your bank may take a few more days to show it.
Not happy with our answer?
Write to our Grievance Officer. You may also contact the National Consumer Helpline at 1915 or consumerhelpline.gov.in.